Privacy Policy

What We Collect

When you contact us about a job, we collect what you give us: your name, your phone number, the address where the work is, a description of what you need done, and any photos you text us. If you call and leave a voicemail, we keep a written transcript of your message so we can follow up.

How We Use It

We use your information for one thing: doing your work. That means replying to your call or text, scheduling the job, coordinating while the work is underway, and following up afterward. We do not use your information for advertising.

Text Messaging

If you call or text our business number, we may text you back — for example, to let you know we got your voicemail, to schedule a visit, or to coordinate a job. You are only ever texted because you contacted us first.

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your phone number and your text messaging consent stay with us, period.
• Message frequency varies depending on your job and how much coordinating it takes.
• Message and data rates may apply.
• Text STOP at any time to opt out of text messages. Text HELP for help.

Who We Share It With

We do not sell or rent your information, and we do not share it with third parties or affiliates for their marketing. The only sharing that happens is with the service providers we use to run our phones and messages (our telephone and hosting providers), each acting on our behalf to deliver your calls and texts.

How Long We Keep It

We keep job and contact information only as long as we need it to do the work and keep a record of it. If you want your information removed, call or text us and we will take care of it.

Contact Us

Total Service Solutions — call or text (269) 883-1213.

Changes To This Policy

If we update this policy, the effective date above will change to reflect the most recent version.